Empire Barber Supply will accept returns on defective merchandise within 30 days from date of purchase.  After 30 days, please follow the directive on the manufacturer's warranty.  If you need assistance or a copy of a warranty, contact sales@empirebarbersupply.com  

Items damaged during shipping must be reported within 48 hours of receipt so we can properly document the claim.

We will accept returns on items ordered in error in their original package and in sellable condition within 7 days, sent prepaid to EBS.  A 15% restocking fee will apply. 

WE CANNOT EXCEPT RETURNS on the following items once they have been opened/used for sanitary reasons: razor blades, shears, shavers, combs, brushes, guards and liquids unless there is a verifiable manufacturer's defect.

To begin a return request:

1) Log into your account

2) Find the order you wish to generate a return from

3) Select the items you wish to return

4) Choose a reason and add a note describing the reason

5) Click on "Request Return" and we will respond as quickly as we can